Compare the Best UCaaS Providers of 2023

UCaaS, often referenced simply as UC, is the combination of real-time services into one user-friendly channel or interface.

UCaaS is not itself a single product; rather, it is a combination of a number of different channels and elements that help to foster productivity in the workplace. UCaaS providers and solutions often include instant messaging, video, conferencing, mobile applications, integrations, and voice all in one tool to help facilitate collaboration and effective communication across all channels. Instead of switching between different tools or applications, employees can use one centralized spot to keep all of their office communications organized. Plus, one of the best advantages of a UC solution is that employees can access it regardless of the device they are using (desktop, laptop, tablet, or mobile device). This allows for fluid communication and collaboration across all fronts.

UCaaS also brings a number of new features and tools to the workplace. One of these key features is 'presence', where employees can see the status (online, busy, do not disturb, etc.) of coworkers within their business. This helps employees communicate more effectively and allows them to tailor their questions, inquiries, or communication methods accordingly. Another big feature of UCaaS is mobility. This includes the use of mobile apps on smartphones and tablets, in addition to the option to work across a number of devices. With UC, the user experience is the same regardless of the platform or operating system you choose, helping to reduce the learning curve and to make for a good user experience.

UCaaS solutions are among the many services offered by VoIP providers. IP telephony uses internet technology to make calls; that same technology makes internet faxing, web conferencing, email, and instant messaging possible. Since they all function with that similar base, it becomes easy to unify communications. When integrated, unified communications increase flexibility and productivity. In addition, unified communications can create huge savings compared to the costs of piecing together services provided by separate companies.

One of the major savings associated with a UCaaS solution isn't monetary at all. This is because UCaaS helps your employees (and thus your business) save time. Because UCaaS combines all channels into one easy-to-use solution, there's no need to switch between applications, browser tabs, or devices. With a UCaaS solution, employees can access all of their conversations, voicemails, shared documents, and more from wherever and on whatever device they choose. Although the initial time savings may seem incremental, your business will find a lot more time to allocate elsewhere.

Businesses using a UCaaS solution will also enjoy a reduction in their monthly communications costs. With UCaaS, businesses will save on software licenses, backup storage, legacy equipment, and more. Plus, UCaaS helps reduce travel costs with the help of video conferencing and real-time collaboration. And, choosing a hosted UC proivder will allow a business to save money on IT staff and system maintenance because all troubleshooting, upgrades, and upkeep is handled by the provider.