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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
NetFortris (formerly known as Fonality) is a top-rated business phone system, which offers flexible deployment and collaboration applications. Their services have one of the best retention rates in the industry, due in part to their communication tools, contact center features, and additional offerings that warrant high ratings from their customers. Fonality was acquired by NetFortris, and now the business phone service goes by the NetFortris brand. NetFortris Comm-unity is the name of the unified communications solution from NetFortris.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
NetFortris is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic functionalities and calling features. Serving more than 300,000 users, Fonality is the VoIP provider of choice among organizations in the insurance, manufacturing and retail, business services and technology, and nonprofit and education industries, among other fields.
Affordable and Feature-Rich Plans
Fonality offers three plans: Essentials ($19.99 per user/per month), Professional ($24.99 per user/per month), and Ultimate ($34.99 per user/per month). Essentials is suitable for businesses still starting out with VoIP; Professional, their most popular plan, is ideal for those that require more; while the Ultimate plan is for larger businesses that need more sophisticated features.
All three plans include more than 100 phone features, unlimited calls to select countries, unlimited basic queues, auto attendant, 24/7 customer support, and access to a variety of educational phone system resources.
The title says it all - 4 outages in a year is worse than any VoIP provider I have worked with in the past 15 years. In short... NetFortris can't provide the basics - a reliable VoIP phone connection. They've shot themselves in the foot by implementing technology and policies that they have not thought through. They have not reviewed their infrastructure to ensure the reliability they promise their agents and customers. Support (even though we pay extra for "Platinum Support") is slow to respond and often doesn't get it right. I have two customers that I introduced to NetFortris a year ago and regret it deeply. We will be moving on at the end of the contract term. I suggest you look elsewhere.
Was built on a good platform back in the day.
The new Community platform is not fully baked and should not have been rolled
out.
No
Netfortris is the Worst customer service EVER
OTA
Much worse than AT&T or Comcast, every call puts you on hold for a long time. I spent hours on hold to resolve an issue that should have a simple fix. They do not have the staff to provide any reasonable level of service and refused to send a tech out to fix our phone system.
We won't have to put up with them for long
Charges for service but does not provide it
No
Terrible customer service, overpriced for features needed for tiny office
newphoneserviceinAtlanta
I joined a small office that had this phone service. It was fine until NetFortris took over and then everything went downhill. Customer service is incredibly slow. I inquired about issues sending and receiving faxes about a year ago and their response was that we were sending them wrong (we had their instructions and nothing had changed). After weeks, they finally admitted there was a component issue. We couldn't send or receive faxes for over a month. We are currently trying to cancel. Our sub-tenant asked us to cancel their lines and I submitted a request for that - it took NetFortris 12 days to respond to that. We were then able to decide on a new MUCH cheaper phone system with a competitor, and they would not even submit the cancellation until the phones were returned. Well, that's fine, but I've now been waiting 8 days for them to tell me where to send them and issue an RMA. I pointed out to them that since our numbers were ported and phones unplugged, there was no reason to bill us because dragging their feet obviously benefited them - the longer they wait to process the request, process the RMA, and process the cancellation means the longer they can bill us! The system is also complicated as hell. For a small business, we don't have a tech person who can spend time routing and figuring out their system. We moved to Ooma and it was super simple to set up in a fraction of the time. We are also paying less than half what we had been.
none that I've seen
more expensive than competitors, poor/slow customer service, system is
complicated
No
Fonality is not the kind of phone provider you want to hire
jbecker4
Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to have the phone shipped back to me at cost to them. The primary reason I cancelled my service with Fonality/Netfortis was cost. Our firm was their customer for over four (4) years and when I compared costs, I discovered that not only had the cost of this service declined over that period, but their new customers were paying significantly less than we were. When I inquired of my account representative if they could do something to bring my firm in line with what others in the industry were charging or what they charged new customers, I was told that if I were to go out and get a quote for a comparable service and submit it to them and they agreed that it was comparable, they would match that price. If I did not want to do that work, then they would give me a minimal price reduction but lock me into a long-term contract. I found both of these options unsatisfactory. I did the research they suggested, found a different service provider with more features than Fonality/Netfortis and at a significantly lower cost. I then switched my service to this provider and have been happy. Overall, I am not happy with my service with Fonality/Netfortis and I will not recommend them to anyone.
None that I can think ever, they make everything harder then it needs to be.
The price
the service
customer service is awful and they do not care about your problem
they do not respect your time
they are not helpful
They will deny most of your requests
No
Absolutely terrible! I need a lawyer to get out of a 12 month contract I signed 5 years ago
Cableson
Absolutely terrible customer service. I have been trying to cancel my 12 month contract that came with free equipment for 20 months. The customer service has been misinforming my staff, saying we signed a five year contract. We have been using another provider for 20 months and are unable to cancel. Terrible service! It wasn't until I pulled up my contract that they agreed to cancel. After agreeing to cancel they have once again billed me saying that the contract cannot be cancelled because I have to send the old equipment back. Now I have to pay for that.
none
scam
No
Don't use them!
apisani
I had them for two years and cancelled prior to my renewal for service issues and features I could get with a new provider that they didn't offer and they claimed I didn't cancel with more than a 30 days notice and they sued me for $11,000 for the next year's serivce.
basic service.
horrible customer service.
No
So glad we switched carriers and regret not switching sooner
balva11
I was with this company for years. Because at the time VOIP phone carriers did not have the best reputation overall, I never bothered to shop until an unethical behavior surfaced. During a phone call with one of their reps, he identified for me that I was being charged for a phone that I never ordered or received for about 2-3 years. Their invoices are not the easiest to read anymore since it has a bunch of model and ID numbers etc.... Once I addresses this concern, which I was convinced that it would be refunded since I never ordered this phone and company errors occur all of the time, they decided to throw at me the 30 day terms and conditions story. That should apply for those who ordered a phone, but not when phones are added to an account without knowing. The monthly amount for that phone was not much, but adding it for the time period it was over 200 dollars. This issue was escalated and still they would not budge to work or retain my business. Everyone agreed with me that I wanted a refund, but they said that a phone was mailed out. Once I inquired of who was the signer, it was not even someone from my office. Who knows if they added this phone to my account but requested by another customer of theirs. Even with all of that proof, nothing was done. Then I reached out to the Facebook chat and a lady by the name of Keisha (Director of Marketing) responded that my concern would be shared with the CEO of the company. How they wanted to help me resolve my issue. After I provided her my e-mail address to begin that process 2 weeks went by and nothing ever happened. I reached out again to her and she apologized for no one to contact me etc..., but again no solution to retain. I have returned all the phones and my account is paid up-to-date, I keep e-mailing the RMA department with a request to update me on the next steps to close my account. No responses!! I just left their manager a message and hopefully she will end this nightmare for me. Clients can leave companies and return in the future, but this client will never return and will make sure that I will never refer any new prospects to this company again. Not sure what the story was with Fonality changing to NetFortris, but Netfortris has been worse. I am thrilled with my new carrier and always address all of my questions. Good luck ever signing up with this company.
NONE
Too many too list now
No
Fonality - 0 star review
NikK
This company deserves a 0 star review. Their service and customer service are terrible. Their mobile technology and mobile app are terrible. I was never notified of my renewal in advance and when I tried to cancel the service it was a week long process that ended with threat of a $5600 termination fee (over 10 times the annual cost of service excluding taxes). Now they have auto-renewed my service for another year. I tried to contact their billing department today and was sent to voicemail. They must be using another provider because the voicemail attendant seemed to work. Avoid using this company at all cost. DO NOT USE FONALITY!
None
Service, technology, customer service, mobile technology, ease of use.
No
Fonality poor service and shady contracts
Overall Capital
These folks provided mediocre service and then stuck us with an auto-renew contract from 5 years prior. Very poor form. Comcast is less than 50% or the price with no BS or quality issues.
None
Poor quality
Poor customer service
Customer unfriendly contracts
No
Love surprising our customers! - Fonality
allstate59224
I love to surprise a customer greeting them by name when they call. Even when they know it is a caller id type thing they do feel special and singled out. When I can look over their account and refresh myself with their account details it makes all the difference when speaking to them. That personalized service is a great tool to create a long lasting business relationship.
The ability to identify a customer immediately when they call, and pull up their account information is invaluable. It saves time for all involved
When it comes to business phone systems, NetFortris has its customers covered with an all-inclusive phone system that carries their unified communications software. Their software not only ensures a solid VoIP experience but also helps businesses to collaborate in the workplace and with their software, included features, and business tools like video conferencing, faxing, voicemail transcription, and more. Their business phone solutions are offered through three different plans, with more affordable pricing for users that would like an annual contract. Plus, NetFortris provides more than just talk: they offer included features, collaboration applications, and tools that help businesses stay ahead.
The Rub
NetFortris is aimed at delivering business phone solutions that are affordable, powerful, and reliable. They give their customers a variety of solutions, with easy set-up, and included features for call management and collaboration. Fonality offers their clients three business phone plans to choose from:
The Essentials plan combines affordability and usability but does not include as many complex features. Great for businesses just starting out with VoIP.
The Professional plan includes more advanced features, like call screening and multiple "find me" functions. This is their most popular offering.
The Ultimate plan is their premise-based Unified Agent Edition, perfectly suited for sales calls and advanced call management. It comes with a higher per-month price but has nearly everything included.
All of their plans come with select included features, and also have additional features that can be added on for a per-user per-month fee.
Bottom Line
For top-rated and award-winning business phone service (and additional communication services), NetFortris has the solutions businesses need. For their business phone systems, NetFortris ensures that businesses have all of their areas covered, providing tools, software, and plug-ins that help businesses connect, collaborate, and control their calls. Plus their plans are affordable, with the Professional and Ultimate tiers offering plenty of included features. All with flexible deployment and payment that suits any type or business in any industry, which is why they have one of the best retention rates in the communications industry.
NetFortris also branches out from the business phone system and offers up unified communications, public cloud, private cloud, and a hybrid solution to businesses that need more.
Our Two Cents
When it comes to business phone systems, NetFortris delivers VoIP solutions that give businesses the extra edge. The company embraces today's technologies and ensures that their phone solutions give users options to be more mobile, socially connect, and effectively manage their calls. They offer up exceptional unified communciations tools, complete conference and collaboration features, multiple deployment options (public cloud, private cloud, hybrid-hosted), and more, all for the sake of delivering a reliable product. Plus, their business phone feature plans are fairly priced, with options for a lower monthly cost by choosing an annual contract. And there are even additional options to customize your solution to make it uniquely fit your business needs. So it's easy to see why more than 30,000 businesses rely on Fonality for their communication needs.
The Essentials plan is a great fit for businesses of all sizes. It includes unlimited calls, 100+ additional phone features, unlimited basic queues and auto attendant.
Key Features
Unlimited Calls
Auto Attendant
24/7 Customer Support
Unlimited Basic Queues
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$19.99
Promo Price
N/A
Price Disclaimer
Per month, per user
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $19.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $14.99 /mo.
Toll Free
Setup
N/A
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
No
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
No
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
No
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
No
Call Waiting
No
Caller ID
No
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
No
Interactive Voice Response
No
Local Number Portability
Yes
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
Yes
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Professional
Plan Summary
All Essentials features plus our award-winning HUD UC Software, HUD Mobile App, On-Demand Recording and Daily Email Reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant.
Key Features
Unlimited Calls
HUD UC Software
On-Demand Recording
24/7 Customer Support
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$24.99
Promo Price
N/A
Price Disclaimer
Per month, per user
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $19.99 /mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Ultimate
Plan Summary
All Professional features plus voicemail transcription, video collaboration, advanced queues, real-time metrics and graphical reports. Unlimited calls, 100+ phone features, unlimited basic queues, auto attendant, HUD UC software, HUD Mobile app, On-Demand Recording, Daily Email Reports.
Key Features
Voicemail Transcription
24/7 Customer Support
Unlimited Calls
Advanced Queues
Notes
Customer may terminate the product by providing thirty (30) days written notice prior to the end of the initial contract term or next renewal term to [email protected]. This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
$34.99
Promo Price
N/A
Price Disclaimer
Per user, per month
Setup Fees
Free
Activation Fees
N/A
Number Porting Fee
$5
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $34.99 /mo.
Annual Contract Prepay (per user)
1-year prepay : $29.99 /mo.
Toll Free
Setup
$0.00
Monthly
$5.00 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.03 /min.
Faxing
Setup
N/A
Monthly
Pro User = $10/month; Unlimited = $40/month
Included Pages
500
Add'l Pages Cost
0.07
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
Yes
Business SMS
Yes
Busy Lamp Field
Yes
Call Analytics
Yes
Call Announce
Yes
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
Yes
Call Monitoring
Yes
Call Notifications
Yes
Call Park
Yes
Call Pass
Yes
Call Queuing
Yes
Call Recording
Yes
Call Return
Yes
Call Routing
Yes
Call Screening
Yes
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
Yes
Caller ID Control
Yes
Click-to-call Me
Yes
Click-to-dial
Yes
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
Yes
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
Yes
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
Yes
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
Yes
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
Yes
Unified Inbox
No
User Portal
Yes
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
Yes
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
Yes
Whisper
Yes
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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