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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Mitel is a trusted VoIP provider that caters to small, mid-sized, and enterprise businesses by providing integrated solutions that to help companies connect, collaborate, and cater to their customers. Mitel offers their customers hosted solutions like business phone systems, contact centers, cloud/hosted options, and collaboration solutions. These services serve Mitel's 60 million end users and over 2,500 channel partners in over 100 countries. The company keeps innovation at the forefront of their mission alongside customer values and accountability while delivering business communication solutions around the globe.
Note: The graphs above only measure the user ratings displayed over the last five years.
Editorial Review
Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact center solutions for businesses of all sizes.
Impressive Portfolio of Communication Solutions
Mitel offers a broad range of solutions that cater to the needs of businesses regardless of size and industry. For small and mid-sized businesses, Mitel’s business phone systems,mobility, and collaboration solutions help fuel business growth. Their most popular SMB plans include MiCloud Office and MiCloud Business, both of which are available for affordable monthly prices. Mitel also offers mobile, unified communications, and contact center solutions that meet the demands of larger enterprises, too.
A True Global Leader
Headquartered in Ontario, Canada, Mitel powers more than 2 billion connections every day. Their 40 years of experience in the industry has allowed them to establish a strong market presence in Europe, Middle East and Africa. They have also built strategic partnerships with some of the world’s biggest brands, including Microsoft and Blackberry.
Service has deteriorated dramatically in last 6 months
Deirdre
Since the beginning of 2018 Mitel has decided to outsource there customer service. Service has dramatically deteriorated. It used to be quite good. You cannot get a rapid response to serious issues that are impacting service. When you do get a response, the tech is incompetent. You can end up waiting for a week or more while the problem is supposedly being addressed, and then find out it was not resolved due to incompetence. We have been forced to cancel our contract as a result, as this is a business critical function.
not anymore
Incompetent and slow customer service
No
Infrastructure
wynnfam5454
This is in regard to some of the posts I have read here. We installed a Mitel Hosted service and have received excellent support and call quality. I have a bit of data background and really understand what it takes to make this hosted thing work which is...INFRASTRUCTURE. Not only the cat5/6 cable and terminations done properly but the Power over Ethernet switches need to be configured/managed by someone familiar with voice priority. Another big issue is that many Internet providers configure their cable modems with SIP ALG turned on which is a no no regarding the Mitel product. Mitel is not SIP and that feature causes a lot of issues. Another provider mistake is the fact they they quite often have the internal Firewall turned on in the cable modem...another feature that causes problems. Probably the biggest factor of all is the provider or person that sold you the service..if you ask me it should always be from a Mitel Dealer/Partner... that is someone that understands the product, how it works and how to make you happy. We deal with the Mitel Partner on any issue that arises and always receive great support. You have the option of calling Mitel directly but just like any other large organization you have to deal with "HOLD TIME" Anyone can purchase a hosted product on line but i highly discourage that. Utilize someone that really has a background in servicing that type of product (Mitel or any other) and is willing to commit the time and resources necessary to get you through this not so easy transition.
You can go through an experienced Mitel Dealer/Partner. You can also go
through an "Agent" but I would not recommend.
None to speak of...their service pretty much met our expectations and then
some
Yes
ShoreTel Sky is not even a good Beta product
FrustratedCustomer
Phones keep rebooting randomly during conversations. The app for Windows
keeps crashing machines. They give us fixes that don't fix anything, or say
that a fix is in testing (but it missed the last release cycle). These types
of things should not be happening in a stable product.
We are a simple business. No call center, just a receptionist up front that
takes general calls and direct-dial to our people (so their volume isn't too
high). Nothing fancy, no call queues. Voicemail transcription is OK, but
they don't tell you up front that it is limited to 30 minutes/month before
starting extra charges.
If I had to do it all over again I wouldn't do it with ShoreTel Cloud.
Price would be acceptable if system actually worked. Watch out though for
hidden "up" charges.
Seems like the product isn't even ready for Beta yet.
No
Cant' have different ring tones. Really!
Zeek4M
Newly installed ShoreTel System and we can't have ringtone differentiation
between an outside call and an internal call! Really. Our 10 year old Avaya
system could handle that.
Maybe too much focus on cool cloud stuff and not enough on the basics.
ShoreTel needs to get real and actually understand hoe their customers
operate.
Modern system - IP based.
Crappy features. Or lacking features that would be considered basic.
No
NIGHTMARE. DO NOT USE. 2.5 months and queue STILL not working -Shoretel
PAPM
I requested two Service Desk call queues, two agents each. That's it.....
2.5 months later, STILL not working...... They routed 180 customer voicemails to a voice mailbox different from those associated with our phone numbers. Didn't tell us about the mailboxes, no access, no notification. We're still cleaning up, and may have a legal impact with our client or lose the account..... They have repeatedly confirmed things are working as requested, and they have not. When instructed to activate the call queue, they told me it was activated, and when we called about ongoing issues, we found out it had NOT been activated at all...... Now the setup that I tested with them on the line last night is broken this morning. I know because our client got angry phone calls from their customers, and notified us.....
Unless you are willing to wait months, test everything they set up, test your setup daily, and lose voicemails, I would strongly advise against ShoreTel. I simply cannot believe that it takes 2.5 months to set up two lines with two agents.....We may never recover from their errors with this client account.
Absolutely none. For the love of all that's holy, find someone else.
Technically, there is rampant, utter incompetence that has impacted our client and our callers.
No
Good Cloud Solution - Mitel
klerocha
Mitel's Hosted PBX solution has really delivered all the businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout South America, this solution has really provided the flexibility that we need.
The system has many features, as much as a local PBX or more.
Depends on the local infrastructure to have a good perfomance.
Yes
Service is atrocious
hglatts
We have been with Mitel for over 20 years. We had a server based system and the service was always great. We decided to switch to their cloud product so we could move away from the server system. The switch over took months and months with poor attention to the details, constant follow up calls and hours and hours of work on my part correcting the issues created by Mitel support. Follow up meetings were scheduled to work the punch list but the support people never called when they said they would. I had to constantly send emails to get their attention including the managers. When you call support, you will be on hold for a very long time. On one occasion, the phone system went down. I called support and the woman took the information and said she would pass it on to the technical department. She had no idea when the service would be repaired or who would be calling. She was dismissive in her attitude and truly could care less. The system still s needs some tweaking and I am again waiting for support. The final blow is that they started billing me for the system while it was being installed and debugged while I was being billed for the old system. Customer service for the bill was as unwilling to help as the support people. There are plenty of systems out there. I would look into other products.
The sound is comparable to other VOIP systems
The installation and service following was horrible. The system also keeps dropping calls. I was told it was a Comcast issue in the Northeast causing the issue.
No
MiTel internet based phone system
gscarpetta
This is the absolute worst phone system ever. We have had this system for 9 months and have NEVER had good service since day one it had dropped calls. The sound quality is horrible and it allows to much delay which creates a horrible talk over problem. Not a good system for businesses!!!!! I can't say it enough. Do not waste your money on this system.
NONE!!!!
sound quality is poor and delay creates horrible talk over situation
reliability is non existant
No
ShoreTel is a great VoIP provider
arahigihs
ShoreTel has long been a provider of telecommunications services and the move to VoIP was a smart one. They have done a great job transitioning into the marketplace and have been a solid competitor to the existing vendors. We are pleased with our choice to use ShoreTel as our VoIP provider.
Excellent customer service. No automated menu features before you finally get to talk to a real person. Service is good and reliable.
We do get an echo sometimes that makes it sound like the conversation is happening in a cave. The occasional outages are frustrating but not always the fault of the provider.
Yes
Great Service! - Mitel
John S.
If you're looking for top notch reliability and service...you found it.
I normally don't write reviews...with the exception of one or two Amazon complaints, but these guys went above and beyond my expectations!
My only complaint...the call quality is so clear...clients can actually hear my co-workers gossip!
Overall I would have to say one of the most reliable Voip services I have ever used. The sales rep was professional and courteous and the top notch customer service is one of the reasons I won't switch!
Mitel has over 40 years of experience in the business communications industry, powering more than 2 billion connections every day. In fact, they are the #1 market share leader in Europe, the Middle East and Africa, in addition to more than 2500 channel partners globally. They company brings a wide selection of business phones and solutions for small businesses and enterprises alike. Mitel is constantly at the forefront of technology, offering their customers things like BYOD, multi-channel communication, big-name features, and cloud solutions. For businesses, Mitel provides MiVoice Business, a communication platform that specializes in getting users and customers to connect and collaborate. They also offer hosted phone systems, cloud contact centers, and mobile solutions as well.
The Rub
For businesses, Mitel has MiVoice Business, which can support anywehre from 5 to 65,000 users. Flexible and mobile, MiVoice Business provides its customers with built-in core applications like Dynamic Extension and Hot Desking, making for a fluid phone system that allows employees to work remotely and have access anywhere to voicemail and Unified Messaging. Mitel also offers their MiVoice Office 250 solution, designed to help small businesses save money on their communication costs. The overall goal of MiVoice Office 250 is to help businesses benefit from a phone system that is flexbile and responsive. MiVoice is also compatible with a host of MiVoice Digital and IP phones, and can be easily customized with add-on modules and processors. Pricing varies.
Bottom Line
Mitel gives their business customers every tool they need to establish the convenience and reliability of VoIP calling. Mitel MiVoice Business offers alow-cost, high-quality business VoIP systems that is fully featured and configured to work cohesively with your business. You can also utilize their Dynamic Extension or Hot Desking mobility solutions in order to make for a more unified and well-connected communication solution. Mitel's Cloud Communication Solutions also offer your business the cost savings, productivity, mobility, and migration that all businesses want in a phone system. Mitel MiVoice Office 250 combines cost-effectiveness with standard applications like Hot Desking, Mobile Hand-Off, Automated Attendant, and more. It is designed with the small to medium-sized business in mind, helping to reduce costs while empowering employees with all the tools they need.
Awards
Mitel has received the following awards:
'NFV Innovation of the Year' Award 2015
2014 North America Frost & Sullivan Award for Product Line Strategy Leadership
2013 North America Frost & Sullivan Award for Product Leadership
Market Challenger PilotHouse award for IP telephony products 2012
2012 Champion in Info-Tech Research Group's IP Telephony Vendor Landscape
Unified Communications Product of the Year Award From INTERNET TELEPHONY 2011
Customer Interaction Solutions Magazine's 2011 Product of the Year Award
Our Two Cents
Mitel MiCloud Business provides all of the tools for a company to build a VoIP phone system from scratch. This even includes an Internet connection designed to handle clear VoIP calling, as well as the delivery of IP phones. Mitel makes sure that their customers are never left in the dark, delivering the complete package of a business VoIP solution. Should anything go wrong, customers have one phone number to call for answers, instead of having to dig through several different services. Their seamless operation and easy administration options help companies stop worrying about their phone systems, letting them focus on running their business efficiently. Mitel MiCloud Business's customer service department is also top-notch, and they assign new customers the same consultant to guide them through the first 3 days of their installation. This helps businesses get familiar with the program, and clarifies how to fix common problems with a friendly voice to talk to. They even help with the customization of features like auto-attendants and ring groups.
Reliable and secure cloud-based phone systems are Mitel’s specialty. Through this, Mitel MiCloud Business is a service provider without limitations. By providing every piece of the puzzle themselves, Mitel proves themselves as a VoIP provider without equals.
A new age communication solution, MiOffice focuses on delivering a phone system that is mobile, cloud-enabled, and millennial-focused. Perfect for reception areas, Essentials users can receive phone calls, operate common call control features and access a voice mailbox. All for one low price.
Key Features
Low Per-Minute Rate
Voicemail
Inbound Only
Affordable
Notes
Essentials plan comes with 1 deskphone only. Outbound calls are charged at a low per-minute rate. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$19.99
Promo Price
N/A
Price Disclaimer
Terms and conditions apply
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $19.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.020
Plan Features3
Admin Dashboard/Portal
No
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
No
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
MiCloud Office Premium
Plan Summary
For employees with increased communication needs, Premier users gain the Essentials features while adding mobile capabilities, internal collaboration, web portal management, and full-featured mobile and desktop clients.
Key Features
Feature-Rich
Unlimited Calling
Mobile App
Internal MiTeam Collab
Notes
2 connected devices. Unlimited outbound calling to U.S. plans. MiTeam Collaboration for internal only. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$24.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $24.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
Yes
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
MiCloud Office Elite
Plan Summary
Best for most users, Elite users gain the Premier feature set while adding additional connected devices, a unified inbox with fax, internal and external collaboration, and business application integration.
Key Features
Most Popular
Increased Productivity
Mobile Integration
Included Features
Notes
4 connected devices. 2nd line included for fax inbox. Unlimited outbound calling to U.S. only. MiTeam Collaboration for internal and external use. Attendant upgrade optional. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$29.99
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $29.99 /mo.
Toll Free
Setup
$0.00
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
No
Auto Attendant
Yes
Barge
No
Business SMS
Yes
Busy Lamp Field
No
Call Analytics
Yes
Call Announce
No
Call Continuity
Yes
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
No
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
No
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
No
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
Yes
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
No
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
No
Directory Assistance (411)
No
Do Not Disturb
No
E911
No
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
Yes
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
No
Selective Call Rejection
No
Shared Call Appearance
No
Simultaneous Ring
Yes
Softphone
No
Speed Dial
No
Switchboard Software
No
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
Yes
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Lite
Plan Summary
A more flexible option for small businesses that don't spend too much time on the phone, the Business Lite plan comes at an affordable price without sacrificing features or quality. Your minutes are bundled, and any minutes that are outstanding are billed at a low per-minute rate.
Key Features
Low Per Minute Rate
Cloud-Based
Flexible
Powerful
Notes
One call path. 250 Included U.S. & Canada Usage minutes. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$17.50
Promo Price
N/A
Price Disclaimer
Terms and conditions apply
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $17.50 / mo.
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
250
Add'l Local Min. Cost
N/A
Long Distance
Included
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Advanced
Plan Summary
Feature-rich and cloud-based, Mitel's Business Advanced system gives users unlimited local and long distance calling. Add to this quality features and you get a powerful business phone solution for your enterprise.
Key Features
Scalable
Embedded Features
Flexible
Mobility
Notes
- This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$20.00
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Plan Pricing Tiers2
Month to Month (per user)
No contract : $20.00 / mo.
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Unlimited
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
Yes
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
Yes
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
Yes
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
Yes
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
Yes
Mobile App
Yes
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
No
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
Yes
Simultaneous Ring
Yes
Softphone
Yes
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
Yes
Third Party Softphones
No
Unified Inbox
No
User Portal
No
Video Conferencing
Yes
Virtual Extensions
Yes
Virtual Fax
Yes
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Extension Only
Plan Summary
A four-digit extension number that works cohesively with a Mitel MiCloud Business system. Outbound calls are billed at a per-minute rate.
Key Features
Four-Digit Extension
Add-On to MiCloud System
Outbound Calling
Per-Minute Rate
Notes
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$12.50
Promo Price
N/A
Price Disclaimer
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
$0.040
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.040
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
Yes
Group Paging
Yes
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
Yes
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
Yes
Music on Hold
Yes
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
No
Voicemail to Email
No
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name
Mitel MiCloud Business Extension Only with Voicemail
Plan Summary
Mitel's MiCloud Business Extension Only with Voicemail plan is part of their extension service. It gives users a voicemail service on top of their four digit extension. Voicemails can either be retrieved through a MiCloud Business Extension or the Voicemail to Email service.
Key Features
Four-Digit Extension.
Voicemail Included.
Per-Minute Rate.
Requires Call Path.
Notes
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
United States
Canada
Plan Pricing & Services1
Regular Price
$15.00
Promo Price
N/A
Price Disclaimer
Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
Yes
Toll Free3
Yes
Toll Free
Setup
N/A
Monthly
$3.95 /mo.
Included Min.
N/A
Add'l Min. Cost
$0.04 /min.
Faxing
Setup
0
Monthly
$4.95/mo./line
Included Pages
0
Add'l Pages Cost
0
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
$0.040
Long Distance
-
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
$0.040
Plan Features3
Admin Dashboard/Portal
Yes
Anonymous Call Rejection
Yes
Auto Attendant
Yes
Barge
No
Business SMS
No
Busy Lamp Field
Yes
Call Analytics
No
Call Announce
No
Call Continuity
No
Call Forwarding
Yes
Call Forwarding - Advanced
No
Call Hold
Yes
Call Logs/Reports
Yes
Call Me Now
No
Call Monitoring
No
Call Notifications
Yes
Call Park
Yes
Call Pass
No
Call Queuing
No
Call Recording
Yes
Call Return
No
Call Routing
No
Call Screening
No
Call Transfer
Yes
Call Waiting
Yes
Caller ID
Yes
Caller ID - Dynamic
No
Caller ID Block
No
Caller ID Control
No
Click-to-call Me
No
Click-to-dial
No
Conference Bridge
No
Conference Calling
Yes
Custom Greetings
Yes
Custom Tagging
No
Desktop Integration Client
Yes
Dial-by-Name Directory
Yes
Directory Assistance (411)
No
Do Not Disturb
Yes
E911
Yes
Fax to Email
No
Find Me/Follow Me
No
Group Paging
No
HD Video Conferencing
No
HD Voice
No
Hunt Groups
Yes
Interactive Voice Response
No
Local Number Portability
No
Mobile App
No
Mobile/Desktop Sync
No
Music on Hold
No
Redial
No
Ring Groups
Yes
Selective Call Acceptance
Yes
Selective Call Rejection
Yes
Shared Call Appearance
No
Simultaneous Ring
No
Softphone
No
Speed Dial
Yes
Switchboard Software
Yes
Telephone Numbers (DIDs)
No
Third Party Softphones
No
Unified Inbox
No
User Portal
Yes
Video Conferencing
No
Virtual Extensions
No
Virtual Fax
No
Visual Voicemail
No
Voicemail
Yes
Voicemail to Email
Yes
Voicemail Transcription
No
Whisper
No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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